Refunds
Refunds
Our products are digital and downloadable.
For this reason, once the purchase has been completed and the download has started, refunds are not possible, except in special cases.
When a refund is NOT foreseen
❌ I change my mind after purchasing
❌ incorrect purchase by the customer
❌ failure to use the product
When we can help you
✅ Technical download issues
✅ corrupt or incomplete file
✅ Content access problems
In these cases we will provide you with:
- new file delivery
- complete assistance until resolution
📩 Contact us within 7 days of purchase at: support@digitalvault.com